Overview:
The waitress is a key member of the front-of-house team, responsible for providing excellent customer service to diners. This role involves taking orders, serving food and beverages, ensuring customer satisfaction, and creating a welcoming atmosphere. The waitress is the face of the restaurant, representing the establishment’s brand and values through every interaction with customers.

Responsibilities:

• Customer Interaction: Greet customers warmly upon arrival, escort them to their seats, and present the menu. The waitress must have a deep knowledge of the menu, including ingredients, preparation methods, and any potential allergens. This allows them to make recommendations and answer any questions customers may have.
• Order Taking: Accurately take customer orders, noting any special requests or dietary restrictions. The waitress is responsible for entering orders into the restaurant’s point-of-sale (POS) system and communicating them clearly to the kitchen staff.
• Serving Food and Beverages: Serve food and beverages in a timely and professional manner, ensuring that orders are correct and presented according to the restaurant’s standards. The waitress is responsible for maintaining a high level of service throughout the meal, checking in with customers to ensure they are satisfied with their dining experience.
• Table Management: Monitor tables to ensure that they are properly maintained throughout the meal. This includes clearing away used dishes, refilling drinks, and ensuring that customers have everything they need. The waitress must be attentive and proactive, anticipating customer needs and addressing any issues that arise.
• Handling Payments: Process customer payments, ensuring accuracy and providing change or receipts as needed. The waitress must be familiar with the restaurant’s payment systems, including credit card processing and handling cash transactions.
• Customer Satisfaction: Address any customer complaints or concerns promptly and professionally. The waitress should be empowered to resolve minor issues on the spot and should communicate larger issues to the manager. The goal is to ensure that every customer leaves the restaurant satisfied.
• Team Collaboration: Work closely with other front-of-house staff, including hosts, bussers, and bartenders, to ensure a seamless dining experience for customers. The waitress must communicate effectively with the kitchen staff to ensure that orders are prepared and delivered correctly.
• Cleanliness and Safety: Maintain a clean and organized work environment, including the dining area, service stations, and restrooms. The waitress is responsible for adhering to all health and safety regulations, including proper food handling procedures.
• Upselling and Promotions: Suggest additional items, such as appetizers, desserts, or drinks, to enhance the customer’s dining experience and increase sales. The waitress should be familiar with any current promotions or specials and be able to communicate them effectively to customers.
• Training and Development: Participate in ongoing training and development programs to enhance service skills and knowledge of the restaurant’s offerings. The waitress should be open to feedback and continually seek to improve their performance.

Qualifications:

• High school diploma or equivalent is preferred.
• Previous experience in a customer service role, particularly in a restaurant setting, is an asset.
• Strong communication and interpersonal skills, with a friendly and approachable demeanor.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic math skills for handling payments and making change.
• Knowledge of food safety and hygiene practices.
• Ability to stand for extended periods and carry heavy trays.

Working Conditions:
The waitress works in a busy, often fast-paced environment and may be required to work long hours, including evenings, weekends, and holidays. The role involves standing for long periods, carrying heavy trays, and interacting with customers who may have varying demands and expectations. The waitress must be able to handle stress and remain positive, even during busy shifts.