Overview:
The busser plays a crucial role in maintaining the cleanliness and efficiency of the restaurant. This position involves clearing tables, setting up dining areas, assisting servers, and ensuring that the restaurant remains clean and organized throughout service. The busser is an essential support role, contributing to the overall customer experience by ensuring that the dining area is clean and welcoming.

Responsibilities:

Table Clearing: Promptly clear tables after customers finish their meals, removing dirty dishes, glassware, and utensils. The busser is responsible for ensuring that tables are cleared efficiently to prepare them for the next group of diners.
Table Setting: Reset tables with clean linens, utensils, and glassware after clearing them. The busser ensures that the table settings meet the restaurant’s standards and are ready for the next customers.
Cleanliness: Maintain cleanliness throughout the restaurant, including the dining area, restrooms, and service stations. The busser is responsible for sweeping and mopping floors, wiping down surfaces, and disposing of trash. They may also be required to clean spills or other messes that occur during service.
Assisting Servers: Support servers by bringing water, bread, or other items to tables as needed. The busser may also assist with delivering food and beverages during busy periods. This role requires close communication with servers to ensure that customers’ needs are met promptly.
Stocking Supplies: Ensure that service stations are stocked with necessary supplies, including napkins, utensils, condiments, and beverages. The busser is responsible for replenishing these items throughout service to ensure that servers have everything they need to serve customers efficiently.
Dishwashing Support: In some restaurants, bussers may also assist in the kitchen by transporting dirty dishes to the dishwasher and helping with basic dishwashing duties. This helps to keep the kitchen running smoothly and ensures that there are always clean dishes available for service.
Customer Assistance: Although not primarily responsible for customer service, bussers should be attentive to customer needs and respond to requests for assistance. This may include refilling water glasses, bringing extra napkins, or helping to accommodate special seating requests.
Team Collaboration: Work closely with servers, hosts, and kitchen staff to ensure a smooth and efficient operation. The busser must communicate effectively and be willing to help out wherever needed to ensure that customers have a positive dining experience.
End-of-Shift Duties: At the end of each shift, the busser is responsible for performing closing duties, including cleaning and resetting tables, restocking supplies, and preparing the dining area for the next service. The busser may also assist with other tasks, such as sweeping floors and taking out the trash.

Qualifications:

High school diploma or equivalent is preferred.
Previous experience in a restaurant or hospitality setting is a plus.
Strong attention to detail and a commitment to cleanliness.
Ability to work quickly and efficiently in a fast-paced environment.
Good communication skills and the ability to work as part of a team.
Physical stamina to stand for long periods and lift heavy objects.

Working Conditions:
The busser works in a fast-paced environment and is often on their feet for long periods. The role involves lifting heavy trays, carrying dishes, and cleaning tasks, which can be physically demanding. Bussers may also work evening, weekend, and holiday shifts, depending on the restaurant’s hours of operation. The ability to work well under pressure and maintain a positive attitude is essential in this role.