Overview:

The bartender is a vital member of the front-of-house team, responsible for preparing and serving beverages while delivering exceptional customer service. This role involves crafting alcoholic and non-alcoholic drinks, maintaining a welcoming bar atmosphere, and ensuring responsible service of alcohol. The bartender represents the establishment’s brand and values through professionalism, product knowledge, and engaging customer interactions.

Responsibilities:

Customer Interaction:
Greet guests warmly at the bar, engage in friendly conversation, and provide attentive service throughout their visit. The bartender must have in-depth knowledge of the beverage menu, including cocktails, wines, beers, and non-alcoholic options, as well as ingredients and preparation techniques. They should confidently recommend drinks and answer questions about flavor profiles and pairings.

Drink Preparation:
Prepare and serve beverages accurately and efficiently according to the restaurant’s recipes and presentation standards. The bartender must ensure consistency in taste and quality while maintaining speed during busy service hours.

Order Management:
Take drink and food orders from bar guests and coordinate with serving staff for table orders. Enter orders accurately into the point-of-sale (POS) system and ensure timely delivery to customers.

Bar Maintenance:
Maintain cleanliness and organization of the bar area, including countertops, equipment, glassware, and storage areas. Restock supplies such as garnishes, ice, glassware, and beverages to ensure uninterrupted service.

Responsible Alcohol Service:
Monitor guest alcohol consumption and verify legal drinking age where required. The bartender must follow all local alcohol laws and company policies to promote safe and responsible service.

Inventory Control:
Assist in monitoring inventory levels and report shortages to management. Participate in stock counts and help minimize waste through proper portion control and storage.

Handling Payments:
Process customer payments accurately, including cash and credit card transactions. Provide receipts and ensure that all transactions are properly recorded.

Customer Satisfaction:
Address customer concerns promptly and professionally. Resolve minor issues independently and escalate larger concerns to management when necessary to ensure a positive guest experience.

Team Collaboration:
Work closely with servers, hosts, kitchen staff, and management to ensure smooth service operations. Communicate clearly and efficiently during busy shifts.

Upselling and Promotions:
Recommend premium spirits, specialty cocktails, and promotional items to enhance the guest experience and increase sales. Stay informed about seasonal offerings and new beverage additions.

Training and Development:
Participate in ongoing training to improve mixology skills, product knowledge, and service standards. Stay updated on beverage trends and industry best practices.

Qualifications:

• High school diploma or equivalent is preferred.
• Previous bartending or hospitality experience is an asset.
• Knowledge of mixology techniques and beverage preparation.
• Strong communication and interpersonal skills.
• Ability to multitask and perform efficiently in a fast-paced environment.
• Basic math skills for handling payments and cash transactions.
• Understanding of alcohol laws and responsible serving practices.
• Physical stamina to stand for extended periods and lift heavy items (e.g., kegs, crates).

Working Conditions:

The bartender works in a lively and fast-paced environment, often during evenings, weekends, and holidays. The role requires standing for long periods, quick movement, and handling busy service periods with professionalism and composure. The bartender must maintain a positive attitude and high energy level while ensuring excellent service quality.

Job Category: Front-of-House
Job Type: Full Time
Job Location: Ikes

Overview:
The busser plays a crucial role in maintaining the cleanliness and efficiency of the restaurant. This position involves clearing tables, setting up dining areas, assisting servers, and ensuring that the restaurant remains clean and organized throughout service. The busser is an essential support role, contributing to the overall customer experience by ensuring that the dining area is clean and welcoming.

Responsibilities:

• Table Clearing: Promptly clear tables after customers finish their meals, removing dirty dishes, glassware, and utensils. The busser is responsible for ensuring that tables are cleared efficiently to prepare them for the next group of diners.
• Table Setting: Reset tables with clean linens, utensils, and glassware after clearing them. The busser ensures that the table settings meet the restaurant’s standards and are ready for the next customers.
• Cleanliness: Maintain cleanliness throughout the restaurant, including the dining area, restrooms, and service stations. The busser is responsible for sweeping and mopping floors, wiping down surfaces, and disposing of trash. They may also be required to clean spills or other messes that occur during service.
• Assisting Servers: Support servers by bringing water, bread, or other items to tables as needed. The busser may also assist with delivering food and beverages during busy periods. This role requires close communication with servers to ensure that customers’ needs are met promptly.
• Stocking Supplies: Ensure that service stations are stocked with necessary supplies, including napkins, utensils, condiments, and beverages. The busser is responsible for replenishing these items throughout service to ensure that servers have everything they need to serve customers efficiently.
• Dishwashing Support: In some restaurants, bussers may also assist in the kitchen by transporting dirty dishes to the dishwasher and helping with basic dishwashing duties. This helps to keep the kitchen running smoothly and ensures that there are always clean dishes available for service.
• Customer Assistance: Although not primarily responsible for customer service, bussers should be attentive to customer needs and respond to requests for assistance. This may include refilling water glasses, bringing extra napkins, or helping to accommodate special seating requests.
• Team Collaboration: Work closely with servers, hosts, and kitchen staff to ensure a smooth and efficient operation. The busser must communicate effectively and be willing to help out wherever needed to ensure that customers have a positive dining experience.
• End-of-Shift Duties: At the end of each shift, the busser is responsible for performing closing duties, including cleaning and resetting tables, restocking supplies, and preparing the dining area for the next service. The busser may also assist with other tasks, such as sweeping floors and taking out the trash.

Qualifications:

• High school diploma or equivalent is preferred.
• Previous experience in a restaurant or hospitality setting is a plus.
• Strong attention to detail and a commitment to cleanliness.
• Ability to work quickly and efficiently in a fast-paced environment.
• Good communication skills and the ability to work as part of a team.
• Physical stamina to stand for long periods and lift heavy objects.

Working Conditions:
The busser works in a fast-paced environment and is often on their feet for long periods. The role involves lifting heavy trays, carrying dishes, and cleaning tasks, which can be physically demanding. Bussers may also work evening, weekend, and holiday shifts, depending on the restaurant’s hours of operation. The ability to work well under pressure and maintain a positive attitude is essential in this role.

Overview:
The waitress is a key member of the front-of-house team, responsible for providing excellent customer service to diners. This role involves taking orders, serving food and beverages, ensuring customer satisfaction, and creating a welcoming atmosphere. The waitress is the face of the restaurant, representing the establishment’s brand and values through every interaction with customers.

Responsibilities:

• Customer Interaction: Greet customers warmly upon arrival, escort them to their seats, and present the menu. The waitress must have a deep knowledge of the menu, including ingredients, preparation methods, and any potential allergens. This allows them to make recommendations and answer any questions customers may have.
• Order Taking: Accurately take customer orders, noting any special requests or dietary restrictions. The waitress is responsible for entering orders into the restaurant’s point-of-sale (POS) system and communicating them clearly to the kitchen staff.
• Serving Food and Beverages: Serve food and beverages in a timely and professional manner, ensuring that orders are correct and presented according to the restaurant’s standards. The waitress is responsible for maintaining a high level of service throughout the meal, checking in with customers to ensure they are satisfied with their dining experience.
• Table Management: Monitor tables to ensure that they are properly maintained throughout the meal. This includes clearing away used dishes, refilling drinks, and ensuring that customers have everything they need. The waitress must be attentive and proactive, anticipating customer needs and addressing any issues that arise.
• Handling Payments: Process customer payments, ensuring accuracy and providing change or receipts as needed. The waitress must be familiar with the restaurant’s payment systems, including credit card processing and handling cash transactions.
• Customer Satisfaction: Address any customer complaints or concerns promptly and professionally. The waitress should be empowered to resolve minor issues on the spot and should communicate larger issues to the manager. The goal is to ensure that every customer leaves the restaurant satisfied.
• Team Collaboration: Work closely with other front-of-house staff, including hosts, bussers, and bartenders, to ensure a seamless dining experience for customers. The waitress must communicate effectively with the kitchen staff to ensure that orders are prepared and delivered correctly.
• Cleanliness and Safety: Maintain a clean and organized work environment, including the dining area, service stations, and restrooms. The waitress is responsible for adhering to all health and safety regulations, including proper food handling procedures.
• Upselling and Promotions: Suggest additional items, such as appetizers, desserts, or drinks, to enhance the customer’s dining experience and increase sales. The waitress should be familiar with any current promotions or specials and be able to communicate them effectively to customers.
• Training and Development: Participate in ongoing training and development programs to enhance service skills and knowledge of the restaurant’s offerings. The waitress should be open to feedback and continually seek to improve their performance.

Qualifications:

• High school diploma or equivalent is preferred.
• Previous experience in a customer service role, particularly in a restaurant setting, is an asset.
• Strong communication and interpersonal skills, with a friendly and approachable demeanor.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic math skills for handling payments and making change.
• Knowledge of food safety and hygiene practices.
• Ability to stand for extended periods and carry heavy trays.

Working Conditions:
The waitress works in a busy, often fast-paced environment and may be required to work long hours, including evenings, weekends, and holidays. The role involves standing for long periods, carrying heavy trays, and interacting with customers who may have varying demands and expectations. The waitress must be able to handle stress and remain positive, even during busy shifts.